Student Care Report
University of Sydney is committed to delivering excellence in student support. This is why anyone can notify the University about situations where a student may require support to enhance their experience and learning.
This form is only received and monitored within business hours (Monday to Friday, 9am - 5pm, excluding public holidays and University shutdown periods).
Please use this form when referring an individual student for support. If you have an incident or situation impacting more than one student, please e-mail details to student.wellbeing@sydney.edu.au.
For student critical incidents please take the time to review this image: 
More information is available here about students of concern.
If you believe a student requires urgent after-hours support, please see below:
Australia only
- Emergency Services 000
- Protective Services 02 9351 3333 (for on-campus emergencies)
Mental Wellbeing Support Line (after hours only) Call 1300 474 065 or text 0488 884 429
Internationally
- Sonder 24/7 on demand access to wellbeing and safety professionals and resources
- TalkCampus free and instant support for mental health and wellbeing anytime of the day, anywhere in the world.
** Reason(s) for referral: (Tick as many as apply)
The Learning Hub provides learning support to all enrolled students (UG, PG and HDR), completely free of charge. They deliver face-to-face and online support, workshops, peer programs, individual consultations, and supplementary materials to empower students to develop their capacity for academic communication and learning, mathematics, and research. Please complete the Learning Hub Referral Form. If a student is facing financial difficulties that impact on their studies, they may be able to apply for financial support. The University has a number of bursaries and interest-free loans to assist with essential study and living costs. You can find out more information on the different types of support here.
Financial support can be used for essential living and study expenses such as textbooks, laptops, medical expenses, bond and rent payments and groceries. Bursaries and loans will not be provided for payment of tuition fees.
Please confirm that the reason for this referral, is to assist the student with financial support only. By confirming below, this Care Report will be directed to the Office of Student Life to discuss financial support options with the student you are referring.
** Are you aware if the student is currently engaged with any Student Wellbeing service for support?
** Are you aware of the students preferred method of contact?
A critical incident is an event or situation (or the imminent risk of such) which causes serious illness, fear, harm, injury, extreme stress, or other trauma to the person.
** Reason for Emergency Accommodation Request
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** ** Does the student have any dependents (children or pets)?
If you believe a student requires urgent after-hours support, please see below:
Australia only - Emergency Services 000
- Protective Services 02 9351 3333 (for on-campus emergencies)
- Mental Wellbeing Support Line (after hours only) Call 1300 474 065 or text 0488 884 429
Internationally - Sonder 24/7 on demand access to wellbeing and safety professionals and resources
- TalkCampus free and instant support for mental health and wellbeing anytime of the day, anywhere in the world.
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** Are you:
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** Is the student aware of the referral being made?
Whilst consent is not required to initiate a care and support response from the University, knowing if consent has been obtained helps Student Wellbeing staff frame their conversation when reaching out to the student. Where possible we recommend informing students of the availability of support services and if you are intending to make a care report.
The University is able to use a student’s personal information to administer and manage the provision of services, such as to facilitate student support.
You can disclose information about a person without their consent if you are concerned about them and feel that you need a professional to support you in the assessment of a health, wellbeing and/or safety need. The University will act on the information to highlight appropriate support services and, if we believe it is necessary, to further assess, prevent or lessen the impact of the concern(s) on the individual or another person.
If you would like to discuss your concern prior to making a care report, please call 02 8627 8433. **
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** Is the student an Aboriginal and/or Torres Strait Islander Person?
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Thank you for referring this student to Wellbeing Services. This form is only received and monitored within business hours.
Critical Incidents: In an emergency or life-threatening situation contact Emergency Services 000 (triple zero) and then Campus Protective Services +61 2 9351 3333.
If the student is distressed, but has not met the definition of a critical incident you can refer them to these supports and services.
- Outside of University business hours, in Australia only: University Crisis Line
- Call 1300 474 065 (accessible within Australia)
- Text 0488 884 429 (for sms chat option)
- International Students only: 24/7 anywhere in the world - Sonder
- 24/7 anywhere in the world: TalkCampus and Clinical Helpline If you have any attachments, please feel free to upload here. Please note, only JPEG's or PDF documents are able to be uploaded.